FAQ

Frequently Asked Questions (FAQ)

1. Do you offer a warranty on your products?

  • Yes, we provide a 90-day quality guarantee on all our watch straps.
  • If you experience any product issues due to quality within 90 days of purchase, we will replace it for free.
  • Please note: Warranty excludes damage from normal wear and tear.

2. Do you offer free shipping?

  • Yes, we offer free shipping on orders over $69.
  • Simply ensure your order exceeds $69, and enjoy free shipping on us!

3. What is your return/exchange policy?

  • We offer a 7-day free return/exchange policy.
  • If you are not satisfied with your purchase, you can return it within 7 days for a full refund or exchange.
  • We will also cover return shipping costs.
  • Make sure the product is in its original condition with tags attached.

4. Do you offer international shipping?

  • Yes, we ship globally.
  • Shipping fees depend on the region, and you can view the estimated delivery time during checkout.
  • If you have any questions regarding shipping, feel free to reach out to our customer support team.

5. How do I choose the right size for my watch strap?

  • Measure the width between the lugs (the part where the strap attaches to the case).
  • Our product pages feature size charts, and we offer various strap widths to fit different watches.
  • Unsure about the size? Contact us, and we’ll be happy to assist!

6. What types of watch straps do you offer?

  • We offer a wide range of high-quality straps, including:
    • Titanium Straps
    • Stainless Steel Straps
    • Nylon Straps
  • Our collection includes straps for sports, diving, and classic designs, catering to all your style needs.

7. Can I track my order?

  • Yes! After your order ships, you'll receive a tracking number via email.
  • You can use this tracking number to monitor your shipment on the carrier’s website.

8. How should I care for my watch strap?

  • Keep your watch strap away from excessive moisture, oils, or chemicals.
  • Leather straps: Wipe with a dry cloth and condition with leather care products.
  • Metal and Titanium straps: Wipe with a soft cloth to remove fingerprints and stains.
  • Nylon straps: Hand wash with mild soap and water.

9. Do you offer gift cards?

  • Currently, we do not offer gift cards.
  • Stay tuned, as we are working on introducing gift card options in the future.

10. How can I contact iBenifit Strap Store?

  • You can reach our customer support team via email at service@ibenifit.com.
  • We aim to respond to all inquiries within 24 hours.