1. Do I need to pay customs duties or import taxes?

No. We are a duty-free store. All customs duties and import taxes are fully covered by us. You won’t need to pay any extra fees upon delivery.

2. Do you offer free shipping?

Yes, we offer free worldwide shipping on all orders over $39 USD. For orders under that amount, standard shipping fees apply and will be calculated at checkout.

3. What if I order the wrong size or color?

No worries. We offer a 90-day no-hassle return or exchange policy. As long as the item is unused and in original packaging, you're welcome to return or exchange it.

4. Do your products come with a warranty?

Yes. All our products are backed by a 180-day quality guarantee. If any non-human defect occurs within this period, we’ll replace or refund the item at no cost.

5. Are your watch straps compatible with my watch?

Our straps are designed to fit most watches with standard spring bars. They are compatible with brands like Seiko, Citizen, Casio, Omega, and more. Please check your watch’s lug width (e.g., 18mm / 20mm / 22mm) before purchasing.

6. Do you offer waterproof or sport watch straps?

Yes. Our FKM rubber and silicone straps are waterproof, sweat-resistant, and durable—perfect for sports, diving, or everyday use.

7. Do I need tools to change the strap?

No tools required. Most of our straps feature a quick-release mechanism, allowing you to install or remove them easily by hand.

8. How long does shipping take?

Orders are processed within 1–2 business days. Delivery time is typically 7–14 business days depending on your location.

9. How can I contact customer support?

You can reach us via our Contact Us page or email. Our support team will respond within 24 hours.

Why Shop With Us

• All orders are tax-free
• Free worldwide shipping on orders over $39
• 90-day no-questions-asked return policy
• 180-day product quality guarantee
• Tool-free quick-release design
• Fast international delivery and responsive support